antennas.us
Returns, Refunds & Warranty Service
At antennas.us, the standard-products store of Myers Engineering International, Inc., we want customers to understand their return, refund, and service options before ordering.
Return requests
Return requests for standard catalog products must be made within 30 days of purchase.
Contact us before returning an item. Email sales@antennas.us or call 954-345-5000 for return authorization and shipping instructions. Please provide your order number, product part number, and reason for return.
Items shipped in error
If we ship an incorrect item, we will either provide a full refund upon its return or replace it with the correct item. Replacements are shipped immediately once the shipping error is confirmed, without waiting for the incorrect item to be returned.
We pay the shipping costs associated with correcting our error, including return shipping and shipment of the correct item. No restocking fee applies.
Returns and restocking fee
Authorized returns of undamaged standard catalog products are subject to a 30% restocking fee. The product refund is therefore 70% of the item’s purchase price.
Refund timing
Refunds are processed within 48 hours of receiving the returned item, following inspection. Your payment provider may require additional time to post the credit.
Custom products
Custom-made products are not returnable.
If we ship an incorrect custom item, contact us so we can correct the shipment under the “Items shipped in error” provisions above.
Warranty service
The product warranty period is one year from the date of initial shipment.
For a suspected product defect during that period, contact us with your order information and a description of the problem so we can evaluate the appropriate warranty service.
Damage after the warranty period
Items damaged after the warranty period may, at antennas.us’ discretion, be repaired or replaced under a repair quotation.
Regardless of the extent of damage, the quoted repair or replacement charge, excluding shipping, will not exceed 50% of the item’s current new selling price.
Shipping is additional unless expressly included in the quotation. Any included shipping charges will be identified separately from the repair or replacement charge. Customer approval of the quotation is required before proceeding.